Privacy Policy

Last updated: April 9, 2026

At Hopebird Kitchen, we take your privacy seriously — because you're trusting us with more than just your snack order. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. If anything here is unclear, email us at info@hopebirdkitchen.com and we'll walk you through it.

Who We Are:

Hopebird Kitchen is a small-batch organic pumpkin seed company based in Minneapolis, Minnesota. This policy applies to hopebirdkitchen.com and any related services we provide.

Information We Collect:

When you visit our site or place an order, we may collect the following types of information:

Information you give us directly:

Name, email address, shipping address, and billing address
Phone number (if provided)
Payment information (processed securely through our payment provider — we do not store full credit card details on our servers)
Order history and customer preferences
Messages you send us through our contact form, email, or phone

Information collected automatically:

IP address and general location data
Browser type, device type, and operating system
Pages visited, time spent on the site, and referring URLs
Cookie data and similar tracking technologies (see "Cookies" below)

Information from third parties:

Data from our e-commerce platform (Wix), payment processors, shipping providers, and analytics tools
Information from social media platforms if you interact with us there

How We Use Your Information:

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your purchase, shipping updates, or customer service inquiries
Send marketing emails and promotions (only if you've opted in — and you can unsubscribe anytime)
Improve our website, products, and customer experience
Prevent fraud and protect the security of our site
Comply with legal obligations

We do not sell your personal information. Ever.

Cookies & Tracking Technologies:

Our website uses cookies and similar technologies to make the site work properly, remember your preferences, understand how visitors use our site, and (with your consent) serve relevant ads. You can control cookies through your browser settings or by adjusting the cookie preferences on our site. Disabling certain cookies may affect how the site functions.

Who We Share Your Information With:

We only share your information with trusted partners who help us run our business, including:

E-commerce and website platform: Wix (our website host and online store platform)
Payment processors: To securely handle transactions
Shipping carriers: USPS, UPS, and similar services to deliver your order
Email marketing platforms: To send newsletters and promotions (only to subscribers)
Analytics providers: Like Google Analytics, to understand site traffic
Legal authorities: If required by law, court order, or to protect our rights

All of these partners are required to handle your information securely and only for the purposes we've hired them for.

Your Rights:

Depending on where you live, you may have the right to:

Access the personal information we have about you
Request corrections to inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Opt out of the sale or sharing of personal information (we don't sell data, but this right is still yours)
Request a copy of your data in a portable format
Withdraw consent for data processing where we rely on consent

To exercise any of these rights, email us at info@hopebirdkitchen.com. We'll respond within 30 days.

California Residents (CCPA/CPRA):

If you're a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale (again — we don't sell it). To exercise these rights, contact us at info@hopebirdkitchen.com.

European & UK Visitors (GDPR):

If you're visiting from the European Economic Area or the United Kingdom, you have rights under the GDPR, including access, rectification, erasure, restriction of processing, data portability, and the right to object. Our legal basis for processing your information includes: performance of a contract (when you place an order), legitimate interest (to run our business and improve our site), consent (for marketing emails and non-essential cookies), and legal obligation (where required by law).

Children's Privacy:

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll delete it.

Data Retention:

We keep your personal information only as long as needed to fulfill the purposes outlined in this policy — typically for the duration of your customer relationship with us, plus any additional time required by law (for example, for tax and accounting records).

How We Protect Your Information:

We use industry-standard security measures to protect your data, including encrypted connections (SSL), secure payment processing, and limited access to personal information within our team. That said, no system is 100% secure, and we can't guarantee absolute security of information transmitted over the internet.

Third-Party Links:

Our website may contain links to other sites (like social media or partner brands). We're not responsible for the privacy practices of those sites — please review their privacy policies separately.

Changes to This Policy:

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top. For significant changes, we'll let you know via email or a notice on our site.

Questions, concerns, or want to exercise your privacy rights? We're here to help.

Hopebird Kitchen Email: info@hopebirdkitchen.com Phone: 612-849-5521 Minneapolis, MN